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Each chapter now closes with an interactive Shared Writing exercise that promotes discussion and prompts the reader to reflect on chapter topics and apply learned skills.

Stronger Emphasis on Application Recognizing the importance of using communication skills in today’s workplace, the latest edition provides interactive practice opportunities in the form of writing exercises, and highlights real-world examples that show the relationship between solid communication skills and career advancement. Responding to their suggestions, we’ve made several revisions to this new edition. What’s New in This Edition We are grateful to both students and faculty who have provided excellent confirming comments and constructive suggestions to enhance this book. We do this by presenting key communication principles and skills and emphasizing how to apply those principles and skills in order to lead and be successful in business and professional settings. As with our previous successful editions, the purpose of this revision is to prepare readers for the communication and leadership demands of the modern workplace. Closely linked to any discussion of workplace communication is the art and science of leading others.

Communication and work go hand in hand it’s hard to talk about the workplace without also talking about the communication that makes work happen, from developing relationships with co-workers to building work teams and making presentations. We agree with James Hume’s well-crafted epithet: “The art of communication is effective leadership.” Consequently, this book is about two things: communication and leadership.

Preface To be effective in the twenty-first-century workplace, you need to be able to communicate and influence others in positive and ethical ways. Mottet Northwest Missouri State University Pearson Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Business and Professional Communication Principles and Skills for Leadership THIRD EDITION Steven A.

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